How do I get support?

Overview

• Help Centre
• Live Chat
• Support request
• Service hours
• Contact by e-mail

If you have any questions or problems while using Alasco, click on "Contact us" in the Alasco app at the bottom left of your screen. A support window will appear at the bottom left corner of the screen where you can search for Help Centre articles on the relevant topic.

In case the suggested articles do not answer your question or solve the problem, click on the "Contact us" button at the bottom right of the support window. Now you have two options to contact us directly:

• Live Chat

  • Choose Live Chat if you need urgent help in Alasco and can't get on without it

  • Live Chat is open Monday to Friday between 9:00am and 5:00pm (lunch break is usually between 12:30pm and 1:30pm) 

• Support Request

  • Select the support request to tell us about your concern via the contact form. You can attach up to five files (e.g. screenshots, table exports, invoices) to help us better understand your question.

  • You can use this contact form at any time.

Once we have received your enquiry, one of our Customer Enablement Managers will deal with your request as quickly as possible and get back to you. It is always better to use the contact form to send us an enquiry, however you can also email us directly at support@alasco.de. 

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